Privacy Policy

Who we are

This website is owned by C&E Motor Body Works (Aust.) Pty Ltd. Our website address is https://cemotorbody.com/.

General

This Privacy Policy states how we use and manage client data. It explains under which governing law data privacy is maintained and what we can do with any client data we receive as part of any communication or services conducted with a client.

Governing Law

C&E Motor Body Works (Aust.) Pty Ltd, are committed to ensuring the highest standards in regard to the security and privacy of a client’s personal information. C&E Motor Body Works (Aust.) Pty Ltd has adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy-law/privacy-archive/privacy-resources-archive/national-privacy-principles

What type of Personal Identifiable Information do we collect?

Please note, we will only collect information which personally identifies you (“Personal Identifiable Information”) if you provide it to C&E Motor Body Works (Aust.) Pty Ltd voluntarily. This will be information that you provide by filling in contact forms on our website, such as:

Your name;
Your email address (for us to contact you by);
A short message offering information on the reason to contact us; or
information pertaining to our advertised services;
you may also upload a picture(s) of the damage to your vehicle.

At the point of initial contact, we do not request nor need any further personal information.

What types of website information do we collect?

Our website will collect the following information from website visitors for statistical purposes.

Number of users who visit the website
Date and time of visits
Originating location of the user visit
Type of device used to crawl website (desktop, mobile)
Bounce rate (how long you spend on the website)
Session duration

This statistical data is completely anonymous. We employ this data to aid in our ability to enhance our Search Engine Optimisation capability. No attempt to source actual user credentials of our website is made.

What do we do with the information provided?

Initial inquiries are followed up by our Customer Advocates to determine how C&E Motor Body Works may assist you. Should you agree (verbally) to request a specific service from us, we will capture further information such as:

Car registration
Vehicle type
Build year
Your insurance details
Insurance details of any at fault drivers
Your address and a suitable phone number
The address of any at fault or related drivers
Vehicle location; and
Other information related to the tender of services.

When capturing client information, it is loaded into our estimating and bodyshop management system. This is an encrypted store of client information maintained in a secure cloud location. For more details, please refer to https://www.ibodyshop.com/security-policy/?country=au

Please note, you may contact us by phone at any time and disclose further information; which is held and used in the strictest confidence and only as related to any service you may request from us.

Once you have agreed to obtain a service from C&E Motor Body Works (Aust.) Pty Ltd, we will create a secure file within our estimating and bodyshop management system to track, manage and transact with related-parties such as vehicle manufacturers, insurance companies and other requisite third-parties.

Further information

For further information in relation to the integrity and privacy of your personal information, please send a request entitled ‘Additional Information Relating to my Personal Information’ to admin@cemotorbody.com.